Frequently Asked Questions
Everything you need to know about your K-Pop collection
Are all albums counted towards HANTEO and CIRCLE charts?
Yes, all albums purchased from our store are 100% authentic and officially count toward the HANTEO and CIRCLE (formerly Gaon) charts to support your favorite artists.
How do you ensure albums arrive without damage?
We use premium bubble wrap and reinforced cardboard boxes for every order to ensure that fragile items, especially outboxes and posters, arrive in pristine condition.
Do you offer international shipping?
We ship worldwide to over 100 countries. Shipping costs and delivery times are calculated at checkout based on the weight of the package and your specific location.
What is your policy on pre-order benefits (POBs)?
Pre-order benefits, such as limited edition photocards or posters, are distributed on a first-come, first-served basis while supplies last. We recommend ordering early to secure these items.
Can I return an item if I changed my mind?
Returns are accepted within 14 days of delivery, provided the album remains factory-sealed. Due to the nature of collectible items, we cannot accept returns for opened products.
What should I do if a photocard is missing from a sealed album?
Since we only sell officially sealed products, internal missing components are a manufacturing error. We recommend filming an unboxing video from the moment you open the shipping box to assist with any claims.